The video shows a close-up of a poster with the words "FEEDBACK MATTERS TO US" printed in red, above a QR code and a phone number "091 6044 4329", followed by "Chat With Us" and "Scan or save this number". The poster is affixed to a brick wall. The camera moves slightly to the right, revealing a woman wearing a black head covering, standing behind a counter. She is looking at a computer screen and smiling. A red refrigerator is visible behind her.