The video shows two people at a window inside of an office setting, with a woman behind the counter and a younger person and older person in front of the counter on red chairs. The younger person is in a dark jacket and seated to the left of the older person, who is wearing a light denim jacket and pants. Both are writing on papers and interacting with the woman who is behind the glass partition. There is a sign on the counter that says 15. Behind the woman in the window is a computer screen and other office equipment. The setting is an office or administrative building with tile floors. The wall to the right has yellow and black stripes.